VELOSPIRELast updated: 27 October 2026
Change-of-mind returns
You may tell us that you wish to cancel a physical-product purchase within 14 days after delivery, without giving a reason. For an order delivered in separate parcels, the period starts when you receive the last item. After notifying us, send the goods back within a further 14 days. This policy does not shorten any longer cancellation period or other protection required by law.
How to start a return
contact Velospire with your order number and the items you wish to return. A clear statement that you are cancelling is sufficient; use of a particular form or an approval number is not required to exercise a statutory cancellation right. We will provide return instructions and the appropriate return address. Do not assume that the address on a parcel is the returns address.
Condition and return costs
You may inspect goods as you would in a shop. For change-of-mind returns, you are responsible for the direct cost of return postage unless we agree otherwise or the law requires otherwise. We do not charge a restocking fee. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Please include supplied accessories and use protective packaging; missing original packaging does not automatically remove statutory cancellation rights.
Refunds
For a cancellation, we will refund the purchase price and any refundable standard outbound delivery charge. Standard shipping is currently free. Any premium delivery supplement is not refundable beyond the standard delivery cost unless required by law. We will issue the refund without undue delay and within 14 days of receiving your cancellation notice; for returned goods, we may withhold it until we receive the goods or evidence that you have sent them back, whichever is earlier, where permitted by law. Refunds use the original payment method unless otherwise agreed without a fee. Your payment provider may need additional processing time.
Faulty, damaged, incorrect or misdescribed goods
Contact us if goods are faulty, unsafe, damaged on arrival, incorrect or do not match their description. These claims are separate from change-of-mind returns and are not limited to the 14-day period above. We will provide the appropriate repair, replacement or refund required by law and cover reasonable return costs where we are responsible. Photos or other evidence may help us investigate, but we do not require an unboxing video as a condition of statutory remedies.
Your local consumer rights
UK and EU statutory cancellation rights and rights concerning faulty goods remain unaffected. For Australian customers, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage; you are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. US customers retain applicable federal and state-law rights.
Cancellation before dispatch
Contact us as soon as possible to request cancellation or changes. If an order has already been dispatched, the return process may apply. We will not treat dispatch as removing a statutory cancellation right.
Optional cancellation statement
To Velospire, via our contact page: I give notice that I cancel my purchase of the following goods: [describe goods]. Order number: [number]. Ordered on / received on: [date]. Customer name and contact details: [details]. Date: [date].